{"id":9099,"date":"2025-09-08T13:27:29","date_gmt":"2025-09-08T11:27:29","guid":{"rendered":"https:\/\/mrlandon.com\/tenaya\/frequent-asked-questions\/"},"modified":"2026-01-26T17:35:35","modified_gmt":"2026-01-26T16:35:35","slug":"frequent-asked-questions","status":"publish","type":"page","link":"https:\/\/mrlandon.com\/tenaya\/en\/frequent-asked-questions\/","title":{"rendered":"Frequent asked questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9099\" class=\"elementor elementor-9099 elementor-3076\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f70023a e-flex e-con-boxed e-con e-parent\" data-id=\"f70023a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-88ef25f e-con-full e-flex e-con e-child\" data-id=\"88ef25f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f125c8 elementor-widget elementor-widget-heading\" data-id=\"3f125c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Help<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-556f5dc elementor-widget__width-initial elementor-nav-menu__text-align-aside elementor-widget elementor-widget-nav-menu\" data-id=\"556f5dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;dropdown&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg aria-hidden=\\&quot;true\\&quot; class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-556f5dc\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3085\"><a href=\"https:\/\/mrlandon.com\/tenaya\/pedidos\/\" class=\"elementor-item\" tabindex=\"-1\">Orders<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3091\"><a href=\"https:\/\/mrlandon.com\/tenaya\/envios\/\" class=\"elementor-item\" tabindex=\"-1\">Shipping and Deliveries<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3090\"><a href=\"https:\/\/mrlandon.com\/tenaya\/devoluciones\/\" class=\"elementor-item\" tabindex=\"-1\">Returns and Refunds<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3089\"><a href=\"https:\/\/mrlandon.com\/tenaya\/preguntas-frecuentes\/\" class=\"elementor-item\" tabindex=\"-1\">Frequent asked questions<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3088\"><a href=\"https:\/\/mrlandon.com\/tenaya\/opciones-de-pago\/\" class=\"elementor-item\" tabindex=\"-1\">Payment options<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3087\"><a href=\"https:\/\/mrlandon.com\/tenaya\/seguimiento-de-pedido\/\" class=\"elementor-item\" tabindex=\"-1\">Tracking order<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3086\"><a href=\"https:\/\/mrlandon.com\/tenaya\/guia-de-tallas\/\" class=\"elementor-item\" tabindex=\"-1\">Size guide<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5052\"><a href=\"https:\/\/mrlandon.com\/tenaya\/contacto\/\" class=\"elementor-item\" tabindex=\"-1\">Contact us<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42111e5 e-con-full e-flex e-con e-child\" data-id=\"42111e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f0d701 elementor-widget elementor-widget-menu-anchor\" data-id=\"1f0d701\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"content-help\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09e18ea elementor-widget elementor-widget-heading\" data-id=\"09e18ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequent asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6d7b3f elementor-widget elementor-widget-text-editor\" data-id=\"e6d7b3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Is it necessary to create an account to place an order?<\/strong><\/p>\n<p>No, you can shop as a guest, but if you create an account, you will be able to track the status of your order in your account and it will be faster and easier for your next purchase.<\/p>\n<p><strong>What form of payment can I use?<\/strong><\/p>\n<p>Tenaya accepts the following payment methods:<\/p>\n<ul>\n<li>Visa, MasterCard, Maestro, Visa Electron and gift card.<\/li>\n<li>PayPal, Google Pay and Apple Pay.<\/li>\n<\/ul>\n<p><strong>How do I track my order?<\/strong><\/p>\n<p>with a tracking link from the transport company so you can follow it at all times. You can also find out about the status of your order through your user account in the My Orders section.<\/p>\n<p><strong>I just placed an order, when will it be shipped?<\/strong><\/p>\n<p>Orders are processed in one or two days maximum depending on the time of entry. You will receive an email confirming the shipment of your order. Please note that if we receive your order on Friday afternoon, it may not be shipped until the following Monday.<\/p>\n<p><strong>When will I recive my order?<\/strong><\/p>\n<p>You will receive an email as soon as you submit your order. Delivery times for Spain and France range between 2 and 4 days and for the rest of the world between 5 and 7 days.<\/p>\n<p><strong>How can I return a product?<\/strong><\/p>\n<p>You can find all the information on how to make a return here in our Returns and Refunds section.<\/p>\n<p><strong>Can I select a shipping address from a country other than the one where I am placing the order?<\/strong><\/p>\n<p>It is not possible to receive orders in a country other than the one in which the order was placed.<\/p>\n<p><strong>How can I find the most suitable size for me?<\/strong><\/p>\n<p>You can find information to help you choose your size in our Size Guide section.<\/p>\n<p><strong>If I need more information about a specific product, who can I contact?<\/strong><\/p>\n<p>You can contact our customer service through tenaya@tenaya.net we will be happy to help you.<\/p>\n<p><strong>Is my order insured?<\/strong><\/p>\n<p>All packages are insured by the transport company.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d9dd2b0 e-con-full e-flex e-con e-child\" data-id=\"d9dd2b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4584553 e-con-full e-flex e-con e-child\" data-id=\"4584553\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7827b7c elementor-widget elementor-widget-text-editor\" data-id=\"7827b7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Couldn&#8217;t you solve your doubt?<\/strong><\/p>\n<p>If you have not found the information what were you looking for you can put yourself in contact our service customer service through following email:<\/p>\n<p><strong>tenaya@tenaya.net<\/strong><\/p>\n<p>We will be happy to help you.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d586aca e-flex e-con-boxed e-con e-parent\" data-id=\"d586aca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9f2573b e-con-full e-flex e-con e-child\" data-id=\"9f2573b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-09dc6a8 elementor-widget elementor-widget-heading\" data-id=\"09dc6a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Help<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b649804 elementor-nav-menu__text-align-aside elementor-widget elementor-widget-nav-menu\" data-id=\"b649804\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;dropdown&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg aria-hidden=\\&quot;true\\&quot; class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-b649804\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3085\"><a href=\"https:\/\/mrlandon.com\/tenaya\/pedidos\/\" class=\"elementor-item\" tabindex=\"-1\">Orders<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3091\"><a href=\"https:\/\/mrlandon.com\/tenaya\/envios\/\" class=\"elementor-item\" tabindex=\"-1\">Shipping and Deliveries<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3090\"><a href=\"https:\/\/mrlandon.com\/tenaya\/devoluciones\/\" class=\"elementor-item\" tabindex=\"-1\">Returns and Refunds<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3089\"><a href=\"https:\/\/mrlandon.com\/tenaya\/preguntas-frecuentes\/\" class=\"elementor-item\" tabindex=\"-1\">Frequent asked questions<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3088\"><a href=\"https:\/\/mrlandon.com\/tenaya\/opciones-de-pago\/\" class=\"elementor-item\" tabindex=\"-1\">Payment options<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3087\"><a href=\"https:\/\/mrlandon.com\/tenaya\/seguimiento-de-pedido\/\" class=\"elementor-item\" tabindex=\"-1\">Tracking order<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3086\"><a href=\"https:\/\/mrlandon.com\/tenaya\/guia-de-tallas\/\" class=\"elementor-item\" tabindex=\"-1\">Size guide<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5052\"><a href=\"https:\/\/mrlandon.com\/tenaya\/contacto\/\" class=\"elementor-item\" tabindex=\"-1\">Contact us<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45fdcff e-con-full e-flex e-con e-child\" data-id=\"45fdcff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82fcb8e elementor-widget elementor-widget-menu-anchor\" data-id=\"82fcb8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"content-help\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8a09a7 elementor-widget elementor-widget-heading\" data-id=\"f8a09a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequent asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-506d064 elementor-widget elementor-widget-text-editor\" data-id=\"506d064\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Is it necessary to create an account to place an order?<\/strong><\/p>\n<p>No, you can shop as a guest, but if you create an account, you will be able to track the status of your order in your account and it will be faster and easier for your next purchase.<\/p>\n<p><strong>What form of payment can I use?<\/strong><\/p>\n<p>Tenaya accepts the following payment methods:<\/p>\n<ul>\n<li>Visa, MasterCard, Maestro, Visa Electron and gift card.<\/li>\n<li>PayPal, Google Pay and Apple Pay.<\/li>\n<\/ul>\n<p><strong>How do I track my order?<\/strong><\/p>\n<p>with a tracking link from the transport company so you can follow it at all times. You can also find out about the status of your order through your user account in the My Orders section.<\/p>\n<p><strong>I just placed an order, when will it be shipped?<\/strong><\/p>\n<p>Orders are processed in one or two days maximum depending on the time of entry. You will receive an email confirming the shipment of your order. Please note that if we receive your order on Friday afternoon, it may not be shipped until the following Monday.<\/p>\n<p><strong>When will I recive my order?<\/strong><\/p>\n<p>You will receive an email as soon as you submit your order. Delivery times for Spain and France range between 2 and 4 days and for the rest of the world between 5 and 7 days.<\/p>\n<p><strong>How can I return a product?<\/strong><\/p>\n<p>You can find all the information on how to make a return here in our Returns and Refunds section.<\/p>\n<p><strong>Can I select a shipping address from a country other than the one where I am placing the order?<\/strong><\/p>\n<p>It is not possible to receive orders in a country other than the one in which the order was placed.<\/p>\n<p><strong>How can I find the most suitable size for me?<\/strong><\/p>\n<p>You can find information to help you choose your size in our Size Guide section.<\/p>\n<p><strong>If I need more information about a specific product, who can I contact?<\/strong><\/p>\n<p>You can contact our customer service through tenaya@tenaya.net we will be happy to help you.<\/p>\n<p><strong>Is my order insured?<\/strong><\/p>\n<p>All packages are insured by the transport company.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c68d58 e-con-full e-flex e-con e-child\" data-id=\"1c68d58\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a82d07c e-con-full e-flex e-con e-child\" data-id=\"a82d07c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-702dec4 elementor-widget elementor-widget-text-editor\" data-id=\"702dec4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Couldn&#8217;t you solve your doubt?<\/strong><\/p>\n<p>If you have not found the information what were you looking for you can put yourself in contact our service customer service through following email:<\/p>\n<p><strong>tenaya@tenaya.net<\/strong><\/p>\n<p>We will be happy to help you.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help Is it necessary to create an account to place an order? No, you can shop as a guest, but if you create an account, you will be able to track the status of your order in your account and it will be faster and easier for your next purchase. What form of payment can [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9099","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mrlandon.com\/tenaya\/en\/wp-json\/wp\/v2\/pages\/9099","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mrlandon.com\/tenaya\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mrlandon.com\/tenaya\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mrlandon.com\/tenaya\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mrlandon.com\/tenaya\/en\/wp-json\/wp\/v2\/comments?post=9099"}],"version-history":[{"count":0,"href":"https:\/\/mrlandon.com\/tenaya\/en\/wp-json\/wp\/v2\/pages\/9099\/revisions"}],"wp:attachment":[{"href":"https:\/\/mrlandon.com\/tenaya\/en\/wp-json\/wp\/v2\/media?parent=9099"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}